The salary range for this full time position is $10 - $11/hour depending upon experience. Consistently exceeding sales goals will allow for a 5% bonus potential. We offer medical, dental, vision and other supplemental insurance plans, 401(k) plan, stock options, paid time off, eldercare industry training. Our employees work hard so we also provide a lot of opportunities for fun, parties for all major holidays and some minor ones too, team trips to the movies, bowling, out to eat or lunch for the team.
Requirements:
· 1+ yr customer service experience, preferably in a call center environment
· Bachelor’s degree is preferred; new college grads will be considered
· Excellent communication skills, both verbal and written
· Ability to sell over the phone
· Data entry experience
· Ability to be a team player and collaborate with multiple work styles
· Professional and warm phone demeanor with the ability to build rapport quickly
· Experience working with confidential information
· Proven history of excellent attendance
· Multi tasking skills dealing with detailed information
· Proficiency with Outlook, and any CRM or database system
· Excellent References
· Background check will be conducted prior to hire
· Personality testing will be conducted prior to hire
Resource Coordinators will be working in a team environment taking initial inquiries from families and asking several phone screening questions to help identify the appropriate options for the family. The Coordinator will also assist our national sales team to manage leads, maintain contact with clients and move clients forward in the sales phase. Additional responsibilities will be assisting our outside sales team in managing their clients’ follow-up, calling them and moving the client through the sales phases through selling skills. Key skills include an engaging and positive phone voice, assertiveness and ability to direct a conversation, selling skills and the ability to direct and control a conversation with a client.
Success in this position will be based on the ability to connect with families in order to gain their commitment to tour a local eldercare property. Doing the job in a timely and efficient manner is critical. The best candidates will be comfortable being on the phone throughout the day and talking to many clients each hour. The clients will phone in from all across the United States and the Coordinator will be entering vital information about this potential lead into our online client relationship management (CRM) system, You’ve Got Leads. Candidates need to have excellent computer skills as all calls are documented in the CRM online system. Because the company helps people nationwide there will be various shifts to ensure peak times are covered. Hours of operation of the family qualification and advisor assistance center will be from 7am to 7:30pm Monday –Friday and 9am-6pm Saturday and Sunday.
Please submit your updated resume to southseattle@pridestaff.com to be considered for this immediate position.